An Evening With Professor Glen Jenewein: Staying Relevant

Google IT Support Certificate

Have you ever experienced the angst of not accessing the internet or email at work because the network is down?  Each day, tens of thousands of individuals with this type of dilemma will seek the advice of an expert on computer troubleshooting.  These individuals that provide support are computer support specialists.  We met with Professor Glen Jenewein, Director of undergraduate extern- and internships for the School of Business and Information Technology at Purdue Global.  Professor Jenewein played a vital role in the new Google I.T. Support certificate at Purdue University Global.  Glen describes for us the role of a Computer Network Support Specialist, the skills and traits required to become a Computer Support Specials, career choices and job outlook for a Computer Support Specialist, and advice for students interested in learning more about the field.